Returning Merchandise

When merchandise is to be returned for refund, credit, repair or replacement, the vendor must first be contacted for return approval and shipping instructions. The User Department will then prepare a green requisition form (see form for debit memo) and forward it to the Purchasing Department.
The Purchasing Department will then issue a formal debit memo with copies sent to the User Department and the mailroom. The User Department will arrange to have the item delivered to the mailroom. The mailroom will send back to the vendor.